User Perspective on the Generation Gap in Using Internet of Things – IoTs: A Conceptual Framework
Abstract— Rapid changes in technology have caused many changes in business conduct. At present, several
technological revolutions are happening such as smart-city, smart-health, smart-traffic, and smart-device. The
operations of all of these smart things are based on wireless sensor network connecting them and other
machines together. We called them collectively as Internet of Things or IoTs. IoTs technology disrupts
businesses and has a huge impact on all generations of humans. New technologies bring with them some
useful functionality. However, usually, there is a gap between the full capacity of new technology and its
utilization by users. This study explores the conceptual framework of user perspective on generation gap in
using IoTs technology, based on Expected Disconfirmation, Educational Technology Gap, and Trust theories.
The authors hope that this framework will benefit other researchers in terms of potential factors influencing
IoTs technology usage continuance intention in their further research on this issue.
Index Terms— internet of things ; expected disconfirmation theory; educational technology gap theory; trust theory
Wornchanok Chaiyasoonthorn, Kulapa Najantong, Singha Chaveesuk
Faculty of Administration and Management, King Mongkut‘s Institute of Technology Ladkrabang, THAILAND
Cite: Wornchanok Chaiyasoonthorn, Kulapa Najantong, Singha Chaveesuk, "User Perspective on the Generation Gap in Using Internet of Things – IoTs: A Conceptual Framework," Proceedings of 2019 the 9th International Workshop on Computer Science and Engineering, pp. 891-896, Hong Kong, 15-17 June, 2019.