Introducing Extended DEMO Construction Model to RPA Application
Abstract— Business Process technology has long been discussed in various business process methodologies
with diverse perspectives. Among them, the discussions on were mainly limited only in effectively fulfilling
functional, informational and organizational aspects. For enriching the discussion scope, from DEMO
(Design and Engineering Method for Organizations) perspective, this research extends to capture both human
interactions and human capabilities aspects in the business process and the relating modeling methodology is
also provided. For contextualizing our proposal, RPA (Robotic Process Automation), as one of the typical
new application in freeing human workers from tedious and repetitive tasks, is adopted as an illustration
example of our artifact development. Also, our proposed modeling methodology is evaluated in a deep-dive
field study with a Chinese Bank X to testify the utility in analyzing and identifying applicable tasks for RPA
adoptions and eventually delivering the business process model.
Index Terms— RPA (Robotic Process Automation), DEMO (Design and Engineering Method for Organizations), Business Process Management, Business Process Automation
Xiaohan Tian, Junichi Iijima
Tokyo Institute of Technology, JAPAN
Cite: Xiaohan Tian, Junichi Iijima, "Introducing Extended DEMO Construction Model to RPA Application," Proceedings of 2019 the 9th International Workshop on Computer Science and Engineering, pp. 879-890, Hong Kong, 15-17 June, 2019.