WCSE

An Integrated Performance Prism-Based Framework for Supply Chain Performance Measurement

Abstract— In this research, an integrated framework for supply chain performance measurement has been designed. The Performance Prism system was employed along with the Analytic Hierarchy Process and the Overall Equipment Effectiveness method to measure the performance of a supply chain. Moreover, the proposed approach addressed the usefulness of combining objective and subjective Key Performance Indicators (KPIs) and demonstrates the efficacy of integrating internal and external measurement contexts as an effective tool for the performance measurement processes. A comprehensive set of non-financial KPIs from the literature and wire/cable industry experts were selected, and classified into five categories corresponding to the five facets of the Performance Prism to help operations managers comprehend holistically performance measurement processes. Findings revealed that capabilities and processes facets have the most significant Performance effect on the SC performance. In contrast, the stakeholder contribution(customers) facet has the most influential impact on the performance measurement processes.

Index Terms— Performance Prism, KPIs, AHP, OEE, Supply Chain Management.

Nacereddine Bouriche
Laboratory of Economics and Management Sciences –ECOGES, University of Biskra, Algeria
Mohammed Kishk
Faculty of Environment and Technology University of the West of England Bristol, United Kingdom
Grant Wilson
Scotland's Rural College –SAC Consulting, United Kingdom

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Cite: Ardvin Kester S. Ong, Ma. Janice J. Gumasing, Yogi Tri Prasetyo, Maria Arielle CleofasNacereddine Bouriche, Mohammed Kishk, Grant Wilson, " An Integrated Performance Prism-Based Framework for Supply Chain Performance Measurement, " WCSE 2022 Spring Event: 2022 9th International Conference on Industrial Engineering and Applications, pp. 1604-1618, Sanya, China, April 15-18, 2022.