WCSE

Macroergonomic Interventions for COVID-19 Moderated Job Dissatisfaction among Field Technicians

Abstract— A trading company encountered a high turn-over rate of 24% during a five-month period. The aim of this study is to propose macroergonomic interventions for the company to possibly mitigate factors driving job dissatisfaction among field technicians (FTs). Exit interviews conducted among the resigned FTs showed work environment, workload, and job alternatives as to the main drivers of job dissatisfaction. Subsequent in-depth interviews of a sample of ten (10) from the current crop of FTs provided additional insights on job satisfaction and turnover intention, amidst the COVID-19 pandemic. Resigned FTs cited unfavorable work environments, work overload, and attractive job alternatives as reasons for their resignations. In-depth interviews for current FTs revealed general trends of high job satisfaction and weak turn-over intention despite the challenges and difficulties brought by the COVID-19 Pandemic. Macroergonomic interventions were recommended for the review and re-design of FT systems related to field activities amidst the COVID-19 pandemic, the incentive scheme, the reporting system, and the onboarding process.

Index Terms— component, COVID-19, job dissatisfaction, turn-over intention, macro-ergonomic interventions, Field technicians.

Eric De Vera Reynoso
School of Industrial Engineering and Engineering Management, Mapua University, Philippines
Yogi Tri Prasetyo
School of Industrial Engineering and Engineering Management, Mapua University, Philippines
Satria Fadil Persada
Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia
Reny Nadlifatin
Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Indonesia

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Cite: Eric De Vera Reynoso, Yogi Tri Prasetyo, Satria Fadil Persada, Reny Nadlifatin, " Macroergonomic Interventions for COVID-19 Moderated Job Dissatisfaction among Field Technicians, " WCSE 2022 Spring Event: 2022 9th International Conference on Industrial Engineering and Applications, pp. 1408-1418, Sanya, China, April 15-18, 2022.