ISBN: 978-981-18-5852-9 DOI: 10.18178/wcse.2022.04.141
Study on Impact of Increased Virtual Meetings and Collaborations on Mental Workload, Sense of Productivity, and Well-being of Employees Working Remotely
Abstract— Covid-19 pandemic has caused disruptions across different industries hence pushing several
companies to shift to either fully remote or hybrid work set-up. This shift in work set-up has increased the
number of virtual meetings amongst employees. The purpose of this study is to evaluate the impact of
increased virtual meetings and collaborations on mental workload, sense of productivity and well-being of
employees through informal online survey, heart rate measurement using wrist-worn wearable device and
personal workload assessment using NASA-Task Load Index mobile application. The study also assesses
tendency of employees to multitask during virtual meetings and its possible outcomes. This paper also
suggests work practice enhancements that companies may consider to help reduce or prevent adverse effects
of sustained mental workload and technostress that can affect employee performance and well-being while
working remotely.
Index Terms— virtual meetings, mental workload, technostress, multitasking, productivity, remote work.
June Romagaille O. Pereña
School of Industrial Engineering and Engineering Management, Mapua University, Philippines
Yogi Tri Prasetyo
School of Industrial Engineering and Engineering Management, Mapua University, Philippines
Thanatorn Chuenyindee
Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Thailand
Satria Fadil Persada
Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Indonesia
Cite: June Romagaille O. Pereña, Yogi Tri Prasetyo, Thanatorn Chuenyindee, Satria Fadil Persada, " Study on Impact of Increased Virtual Meetings and Collaborations on Mental Workload, Sense of Productivity, and Well-being of Employees Working Remotely, " WCSE 2022 Spring Event: 2022 9th International Conference on Industrial Engineering and Applications, pp. 1225-1233, Sanya, China, April 15-18, 2022.