ISBN: 978-981-11-3671-9 DOI: 10.18178/wcse.2017.06.120
The Processes of Public Safety Emergency Services System
Abstract— This article present the conventional process of public safety emergency services and then
recommended in detail the business process of call-taking, incident assignment and dispatching in public
safety emergency services system. A space-time analytical method for determining the repetitive alarm is
provided. Alarm ways, call-taking information, incident assignment logic and disposal approaches also are
discussed.
Index Terms— Emergency services, call-taking, dispatching
Jianping Zhang, Jianguo Chen, Chuanjie Yang, Hongyong Yuan
Institute of Public Safety Research, Department of Engineering Physics, Tsinghua University, CHINA
Cite: Jianping Zhang, Jianguo Chen, Chuanjie Yang, Hongyong Yuan, "The Processes of Public Safety Emergency Services System," Proceedings of 2017 the 7th International Workshop on Computer Science and Engineering, pp. 691-695, Beijing, 25-27 June, 2017.