Warehouse Management System with Customer Analysis for RichB Trading
Abstract— The Research was about the warehouse management system is made to be more efficient to both
business and their customers. It helps the business to manage the sales, inventory, deliveries, and orders that
are happening inside and outside of the warehouse. The system has two parts; online ordering and main
system or the warehouse management system itself. Through online ordering, it is easier for both customers
and sales agents to take orders or purchase products. In the main system, there is SMS where the system
sends a confirmation message to the customers and they can reply to that message. As for analytics, the
system has Sales Analytics where daily, weekly, monthly and yearly sales generated, Customer Analysis to
improve the relationship between customers and business, Market Basket Analysis to determine what items
are frequently bought together, Sentiment Analysis to identify and categorize the comments of the customers
and Forecasting Analysis to predict the 5 years’ sales per product category.
Index Terms— sentiment, analytics, management system, forecasting.
Rossette Joyce G. Ramirez, Angelica M. Bustamante, Kim Hanna P. Llamera, Bernadette N. Reyes, John Benedic R. Enriquez
Institute of Technology, Far Eastern University, PHILIPPINES
Cite: Rossette Joyce G. Ramirez, Angelica M. Bustamante, Kim Hanna P. Llamera, Bernadette N. Reyes, John Benedic R. Enriquez, "Warehouse Management System with Customer Analysis for RichB Trading," Proceedings of 2019 the 9th International Workshop on Computer Science and Engineering, pp. 605-610, Hong Kong, 15-17 June, 2019.