The Influence of Information Integration on Hotel Performance through the Green Operation and Strategic Purchasing
Abstract—Today, the tourism industry is one of the cores of the Indonesian economy. The growth of this industry has increased the number of a hotel located in the tourism place such as East Java of Indonesia. The rivalry among the hotel become unavoidable and even more intensified. On the other hand, the customer requirement has shifted to the environmental issue. Hence, the hotel's management has no choice other than to enhance the awareness of the management of environmental issues. This study examines the effect of information integration on hotel performance through strategic purchasing and the green operation. Data collection was performed by distributing 75 questionnaires representing 75 hotel. The respondents are the permanent employee involved in management levels such as supervisor or manager. The result suggested as follow: 1) The information integration affects the hotel performance,2) The information integration influence the strategic purchasing, 3) The information integration affects the green operation, 4) The strategic purchasing influences the green operation, 5) The strategic purchasing affects the hotel performance, 6) The green operation affect hotel performance. The additional finding from this research can be drawn as follow: 1). Strategic purchasing mediates the effect of information integration on the hotel performance, 2). Green operation mediates the effect of information integration on hotel performance. The study provides an insight for the manager on how to enhance hotel performance from the point of SCM (Supply Chain Management).
Index Terms—Strategic Purchasing, Green Operation, Information Integration, and Hotel Performance.
Hotlan Siagian, Zeplin Jiwa Husada Tarigan, Fransisca Andreani
Petra Christian University, INDONESIA
Cite: Hotlan Siagian, Zeplin Jiwa Husada Tarigan, and Fransisca Andreani, "The Influence of Information Integration on Hotel Performance through the Green Operation and Strategic Purchasing," Proceedings of 2019 the 9th International Workshop on Computer Science and Engineering, pp. 26-31, Hong Kong, 15-17 June, 2019.