WCSE 2022 Spring
ISBN: 978-981-18-5852-9 DOI: 10.18178/wcse.2022.04.195

PharmaGo: A Pharmaceutical Delivery Application for Small and Medium Pharmacies

Christian Ross Abayle, Lew Nathaniel Carmelino, Rambert Ginez, Geldof Resuello

Abstract— Online delivery services have been on the rise and several small and medium enterprises (SMEs) continue to adapt e-commerce to their business operations. In this study, the researchers developed a mobile pharmacy delivery application to support small and medium pharmacies with the purpose of providing a platform to a larger audience within their area of jurisdiction. The end application was tested for its usability and functionality by pharmacy owners, target customers, and delivery drivers using System Usability Scale (SUS) [8]. The average results of the scores were 85.81 for target customers, 85.83 for delivery drivers, and 96.25 for pharmacy owners, which all translate to an Excellent rating in SUS. Overall, PharmaGo passed as a satisfactory pharmaceutical delivery mobile application for its target end-users.

Index Terms— mobile application, delivery application, SMEs, pharmacy, e-commerce.

Christian Ross Abayle
Mapúa University
Lew Nathaniel Carmelino
Mapúa University
Rambert Ginez
Mapúa University
Geldof Resuello
Mapúa University

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Cite: Christian Ross Abayle, Lew Nathaniel Carmelino, Rambert Ginez, Geldof Resuello, " PharmaGo: A Pharmaceutical Delivery Application for Small and Medium Pharmacies, " WCSE 2022 Spring Event: 2022 9th International Conference on Industrial Engineering and Applications, pp. 1696-1702, Sanya, China, April 15-18, 2022.