WCSE

The Study of DANP and VIKOR Multiple Criteria Decision Making in the Post Pandemic Era Logistics: A Case of Contactless Distribution Scheme Selection

Abstract— Nowadays, the coronavirus disease, aka COVID-19, has caused a great impact. In a very short time, the epidemic has swept the world. There are many restrictions on work, eating, shopping and even social distance. For these reasons, there is no contact for these activities. Delivery has become the best preferred method of logistics distribution. In addition to unmanned delivery vehicles (for example, autonomous vehicles, unmanned aircraft, autonomous mobile robots), contactless delivery also includes imailboxes, delivery platforms, smart food drawers, unmanned stores, etc. These methods avoid direct contact between people and reduce the risk of infection. In this study, the decision-making trial and evaluation laboratory analysis method (DEMATEL) combined with the analytic network process analysis method (ANP), named DEMATEL-based ANP (DANP), and the VIKOR (VlseKriterijumska optimizacija I Kompromisno Resenje) compromise ranking method are proposed to optimize the compromise solution method for contactless distribution plan rating. This research proposes five dimensions: security, delivery, convenience, competitive condition and temperature control, and 20 criteria under these dimensions, and select the most suitable solution through the above two methods. The results of this research show that the contactless distribution scheme selection method is competent to analyze the weight and performance evaluation of the relationship structure of consumers in the contactless distribution scheme selection structure through questionnaires, explore the most suitable distribution scheme, and provide consumers with reference for choosing a distribution solution alternative.

Index Terms— NoSql, post-epidemic era, contactless distribution, DANP, VIKOR, COVID-19

Teng-Sheng Su
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Chia-Yu Lin
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Yi-Ting Wang
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Ya-Wen Ke
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Yi-Hui Liu
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Jia-Yin Liao
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan
Fan-Yu Meng
Department of Marketing and Logistics Management, Chaoyang University of Technology, Taiwan

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Cite: Teng-Sheng Su, Chia-Yu Lin, Yi-Ting Wang, Ya-Wen Ke, Yi-Hui Liu, Jia-Yin Liao, Fan-Yu Meng, " The Study of DANP and VIKOR Multiple Criteria Decision Making in the Post Pandemic Era Logistics: A Case of Contactless Distribution Scheme Selection, " WCSE 2022 Spring Event: 2022 9th International Conference on Industrial Engineering and Applications, pp. 386-395, Sanya, China, April 15-18, 2022.